Privacy Policy

We use your information to:

• Process and fulfill your orders
• Communicate with you about your order or account
• Send promotional emails (with your consent)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations

We do not sell your personal information. We may share your information with:

Service providers

Companies that help us operate our business (payment processors, invoicing, shipping carriers, email services).

Manufacturing partners

To fulfill custom orders — only the necessary production information.

Legal requirements

When required by law or to protect our rights.

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments
• Limited employee access to personal data

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Data portability

To exercise these rights, contact us at admin@rich-habits.com.

We use cookies and similar technologies to:

• Remember your preferences and cart contents
• Understand how you use our website
• Deliver relevant advertising
• Analyze website performance

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.

We use the following third-party services:

• Shopify (online store, checkout and store analytics)
• Intuit QuickBooks Online (invoices and invoice payments)
• Payment processors (Shopify Payments, PayPal, and QuickBooks for invoice payments)
• Neon (database)
• Shopify Oxygen and Cloudflare (website hosting and file storage)
• Resend (email delivery)
• Discord (internal staff messaging and the staff bot)
• Google and Apple (optional sign-in)

We use QuickBooks Online, from Intuit, for invoicing. Rich Habits connects only its own QuickBooks Online company. We never ask to connect yours.

What we do with it

• Invoices are created in QuickBooks and emailed to you by QuickBooks.
• To prepare and check invoices, our system reads these QuickBooks records: company settings, customers, products and services, accounts, invoices and payments.
• You pay an invoice on QuickBooks’ own payment page.

Where it is kept and who can see it

• Invoice records are kept in our database, which is hosted in the United States.
• The credentials that let our system reach QuickBooks are encrypted. They are never shown in a browser.
• Inside Rich Habits, QuickBooks information is visible only to staff, according to their role. Each customer sees only their own invoices.
• We never sell QuickBooks information. We never use it for advertising, analytics or AI training, and we never send it to AI services.

Disconnecting and how long we keep it

• When we disconnect QuickBooks, our access is revoked at Intuit and the stored credentials are deleted.
• Invoice records are kept as business and tax records.
• A technical log of our QuickBooks calls is kept for up to 180 days, so we can work with Intuit support. Older entries are deleted automatically the next time QuickBooks is used or the log is opened. It records the time, the kind of call, the result, Intuit’s error code and Intuit’s reference number. It never holds credentials, Intuit’s error text or invoice contents.

Questions about QuickBooks data: admin@rich-habits.com.

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.