Frequently asked. Clearly answered.

Start with a design request. Share your team, the gear you have in mind, colors, logos and any deadlines. You do not need a finished design to begin. You'll see your first mockups within a week.

Custom orders start at 25 pieces, and you can mix any items and designs to get there. Singlet and T-shirt orders of 5–24 pieces are welcome: singlets carry a 15% small-order charge and T-shirts carry 50%. Everything else starts at 25. We can't take orders under 5 pieces.

Yes. Different garments and sizes in the same coordinated order count toward the combined quantity. Our team will confirm any product-specific manufacturing requirements.

We can discuss estimated pricing before design. Your formal quote follows design approval and confirmed products and quantities, and lists every charge on its own line. There are no setup fees on custom orders: no screen, print-setup or embroidery digitizing charges. Orders of 25 or more ship free to one US address; smaller orders pay actual shipping.

For a standard custom order, you receive one invoice for the full order. Pay 50% to start production; the rest is due 15 days after your gear arrives. Payments apply to that same invoice. Deposits are not refunded.

Schools can order on a signed purchase order instead of a deposit; the invoice is due 30 days after delivery. Production starts when we receive the signed PO, and a signed PO commits the order the same way a deposit does.

Every invoice is issued through QuickBooks. Open it from Invoices in your account (or the QuickBooks email) and choose View and pay in QuickBooks. If no pay button shows, use Ask billing for a payment link.

Sales tax is based on your ship-to address and shown separately on your invoice. Tax-exempt or reselling? Upload your exemption or resale certificate before we invoice and we won't charge sales tax. Need our W-9? Just ask.

Contact our team before making a change. Changes to products, quantities or other commercial terms may require an updated quote and design approval.

You can cancel at no charge until your deposit is paid; any extra design rounds you approved are still billed. To cancel before then, contact your rep or our team. Once your deposit is paid (or your PO is signed or quote accepted), your order is committed to production and can't be cancelled. Deposits are not refunded. Shipped orders can't be cancelled.

The person it was sent to, or one of your team’s verified representatives (team admins count). Rich Habits verifies representatives; contact us to add or remove someone.