Question 1

What's the minimum order quantity?

Accepted Answer

25 total items per order. You can mix and match any products - for example, 12 singlets and 13 hoodies counts as 25 items.

Question 2

How do I place a custom order?

Accepted Answer

Start by requesting a quote through our website. Tell us about your team, what products you need, and your timeline. A team member will contact you within 24 hours with a custom quote and next steps.

Question 3

Can I order samples first?

Accepted Answer

Yes! We can send fabric swatches and size samples for a small fee. Sample fees are credited toward your order if you proceed.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, checks, and ACH transfers. For qualifying organizations, we also offer net-30 payment terms.

Question 5

Can we reorder the same design later?

Accepted Answer

Absolutely! We keep your designs on file indefinitely. Reorders are easy and typically have faster turnaround times.

Question 6

Can you design our gear for us?

Accepted Answer

Yes! Our design team creates custom mockups based on your vision. Just provide your logo, colors, and any design preferences. The first 2 design revisions are free.

Question 7

What file formats do you accept for logos?

Accepted Answer

We prefer vector files (AI, EPS, PDF) for the best quality. We can also work with high-resolution PNG or JPG files (300 DPI minimum).

Question 8

How many design revisions are included?

Accepted Answer

Every order includes 2 free design revisions. Additional revisions are $25 each.

Question 9

Can we add individual names and numbers?

Accepted Answer

Yes! We can add player names, numbers, or both. Just provide a spreadsheet with the details and sizes when you approve your order.

Question 10

What customization methods do you offer?

Accepted Answer

We offer full sublimation (unlimited colors, no feel on fabric), screen printing, embroidery, and DTF (direct-to-film) transfers. We recommend the best method based on your design and product.

Question 11

How long does production take?

Accepted Answer

Allow a minimum of 30 days from deposit to delivery for wholesale orders. Some orders can be completed in as few as 21 days. Team store orders begin production after the store closes and deliver within a few business days of shipping from our fulfillment center.

Question 12

Can I rush my order?

Accepted Answer

Yes, rush orders are available for an additional 15-25% fee depending on the timeline. Contact us to discuss your deadline.

Question 13

Where is your gear manufactured?

Accepted Answer

Our performance gear is manufactured by trusted partners who meet our strict quality standards. All items undergo quality control inspection before shipping.

Question 14

What's your quality control process?

Accepted Answer

Every item is inspected for print quality, stitching, and sizing before shipping. We photograph sample items from each order for our records.

Question 15

What fabrics do you use?

Accepted Answer

We use premium performance fabrics including moisture-wicking polyester, compression materials, and cotton blends. Specific fabric details are available for each product.

Question 16

How much does shipping cost?

Accepted Answer

Bulk orders ship FREE to one address. Individual shipping (for team stores) is calculated based on destination.

Question 17

Do you ship internationally?

Accepted Answer

Yes, we ship to Canada and select international destinations. Contact us for international shipping quotes and timelines.

Question 18

Can you ship to multiple addresses?

Accepted Answer

Yes! Through our team store feature, we can ship directly to individual team members. Setup fees apply.

Question 19

How do I track my order?

Accepted Answer

You will receive tracking information via email when your order ships. You can also check order status in your account dashboard.

Question 20

What's your return policy?

Accepted Answer

Custom orders are final sale because they're made specifically for your team. However, we replace any defective items at no charge within 40 days of delivery.

Question 21

What if my items are defective?

Accepted Answer

Email photos of the defect to returns@rich-habits.com with your order number. We will respond within 48 hours and ship replacements within 2 weeks.

Question 22

Can I exchange sizes?

Accepted Answer

Size exchanges are available within 14 days of delivery for unworn items with tags attached. Customer pays return shipping. New sizes subject to availability.

Question 23

What counts as a defect?

Accepted Answer

Defects include printing errors (wrong colors, missing elements), wrong sizes shipped, fabric defects (holes, tears, loose threading), and significant color variation from approved mockup.

Question 24

How do I know what size to order?

Accepted Answer

Check our detailed size guide for measurements. When in doubt, we recommend ordering a size up for a more relaxed fit. You can also request size samples.

Question 25

Do you have youth sizes?

Accepted Answer

Yes! Most products are available in youth sizes (YS, YM, YL, YXL) in addition to adult sizes.

Question 26

What's the difference between men's and women's cuts?

Accepted Answer

Women's cuts feature a more tapered waist, shorter torso, and adjusted proportions for a better fit. Both cuts are available for most products.

Question 27

Can I get a size sample?

Accepted Answer

Yes, we can send blank size samples for a small fee. This is recommended for first-time orders to ensure proper sizing across your team.

Question 28

What is a team store?

Accepted Answer

A team store is a private online store for your team or organization where members can order custom gear directly. We handle all fulfillment and shipping.

Question 29

How much does a team store cost?

Accepted Answer

Spirit Pack stores (bulk fulfillment) have a $200 setup fee. Fan Stores (print-on-demand) are FREE to set up.

Question 30

What's the difference between Spirit Pack and Fan Store?

Accepted Answer

Spirit Pack stores collect orders during a set window, then we produce and ship in bulk - best for team orders. Fan Stores are always open with print-on-demand products that ship directly to customers - best for ongoing fan merchandise.

Question 31

Can I set my own prices?

Accepted Answer

Yes! For Spirit Pack stores, you can add a markup to raise funds for your program. We provide base costs and you set retail prices.

FAQ

Ordering

Design

Production

Shipping

Returns & Exchanges

Sizing

Team Stores

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