Returns & exchanges
Something wrong on our side? Tell us within 14 days of delivery and the balance on those items waits until we've fixed it. Defects are replaced free for 40 days.
How to report it
Counted in days from delivery
Remakes
Free
Affected items are remade or refunded free, including shipping.
Normal price
If a change is needed because of an approved proof or submitted sizes, replacements are made at the normal price, with no minimum. Shipping for the replacements is charged at actual cost.
Defects, misprints, wrong sizes and missing items all follow the same four steps.
Email us your photosPhotograph the problem clearly, showing the issue. Include the item tag if possible.
Send photos to admin@rich-habits.com with your order number and a description of the issue.
We review your report and reply with next steps.
Approved replacements ship within 2 weeks. You don't need to return the item unless we ask.
Cancelling a custom order
Every piece is made for your team alone, with your designs, colors and specifications.
You can cancel at no charge until your deposit is paid; any extra design rounds you approved are still billed. Once your deposit is paid (or your PO is signed or quote accepted), your order is committed to production and can't be cancelled. Deposits are not refunded. If we miss a confirmed rush date on our side, your rush charge comes back.
Changed your mind? You can get a full refund until the store closes. After the store closes, orders are final sale except for defects. Fan Store orders can be cancelled for a full refund before they ship. Refunded items never count toward team earnings.
For retail (non-custom) purchases, we offer size exchanges within 14 days of delivery under these conditions:
To request a size exchange, email admin@rich-habits.com with your order number and the sizes you need.
Check the size guide, and order size samples before a large team order, so everyone gets the right fit.
