Custom gear · How it works

How custom
orders work

Five stations, about 40 days from your first request to the box at your door. Each station below says what happens, how long it takes and what it costs.

The 40-day planPick a station to read it

Request a quote Walk through the stations

40Days, intake to door: About, from your first request to the box at your door
24hQuote turnaround: A real person replies with a priced quote
25Piece minimum, mixed: 5–24singlets or T-shirtsSmall-order charge: Singlets +15%, T-shirts +50%

Black Ironclad shirt and matching backpack on a wooden rack and stool

Request a quote

Intake

Day 1 of 40

Two minutes of form: your team, the pieces, the headcount and the date you need it in hand.

Tell us the team, the products and the deadline
A real person answers inside 24 hours with a priced quote
No commitment: exploring is a normal way to start

Mockups and changes

Design

Days 2–7 of 40

Send your logo and your ideas. Our designers send back mockups of the real garments, and you change them until they are right.

ConceptFree
Round 1Free
Round 2Free
Round 3+$35 each

Free concept and two rounds of changes. Each extra round $35, approved by you first.

A Rockwall team kit mockup laid flat: two tees, a hoodie, a polo, joggers and shorts — A mockup sheet: the whole kit drawn on the real garments before anything is printed

Send logos, colours and any reference you have
First mockups within a week
Pantone matched so every piece agrees
Print-ready files $75 per design; preview images free once you order

Sign off and pay the deposit

Approval

Days 7–14 of 40

Approve the mockups and the quote. Pay 50% to start production; the rest is due 15 days after your gear arrives.

What you pay, and when

Deposit: 50%
Balance, 15 days after delivery: 50%
To get quoted: $0

Schools can order on a signed purchase order instead of a deposit; the invoice is due 30 days after delivery.

Committed once the deposit is paid or the PO is signed: no cancelling after that

At sign-off

Approve the final mockups and the quote
Lock the size breakdown with your team
50% deposit, or a signed school PO, opens the production slot
Order confirmation lands with every line spelled out

Sam Sutton at the heat press with a shirt on the platen

Made to order

Production

Days 14–35 of 40

21–30 days of cutting, printing and sewing, counted once the proof, sizes and deposit are all in.

Quality control inspects before anything is boxed
Progress updates as stages clear
If we miss a confirmed rush date on our side, your rush charge comes back

Standard run: 21–30; days on the floor for a standard run
Rush: 10–14; days, +25% on rushed items, once we confirm the date

Out the door

Delivery

Days 35–40 of 40

One carton, one address, tracking in your inbox. Or split it and let every athlete get their own. Each extra address or split shipment, such as rushed items sent ahead, is charged at actual shipping cost.